Refund and Returns Policy

It seems that if a product is damaged, defective, or incorrect at the time of delivery, the customer should contact the seller within 7 days to initiate a return request. However, the return request will not be processed if the item is “no longer needed.”

To return an item, the customer should call the seller’s helpline to initiate a return request. The customer should ensure that the item is in its original form, unused, unworn, with original packaging, seals, and tags attached, and with all the accessories, manuals, and warranty card that came with it. The returned product will go through a quality check, and if it is returned in an inadequate condition, the seller reserves the right to send it back to the customer.

Certain items are not eligible for return, such as men and women innerwear and swimwear, skincare and haircare items, perfumes and fragrances (including deodorants), grocery items, laundry and cleaning, all games and movies, pet supplies, and all sale items.

If a return request is not approved, the seller will inform the customer of the reason and send the product back to the customer without any shipping charges.